Frequently asked questions

Every movement is guaranteed for 1-year from the date of arrival. If a mechanical part fails through no fault of your own, we repair or replace the movement at no additional charge.

We don't cover postage to send your watch to us, but we do cover the return delivery if you're in the same country the order originally shipped to. Repairs are typically completed within 45 working days — some parts may need to be ordered. If a repair can't be completed in that window, or the watch isn't running within our ±5 s/day tolerance afterwards, we issue a replacement of the same model. A repair is always attempted first.

Contact info@chronoselect.co to start a warranty claim.

Shipping is free on every order. Orders are processed within 3–5 working days, then delivered in 7–10 working days. You'll get a shipping confirmation email with tracking as soon as your order dispatches.

For full details, see our Shipping Policy.

You have 30 days from delivery to request a return; the item must be unworn, in original packaging, with proof of purchase. Contact info@chronoselect.co to request return approval before sending anything back.

Orders can be cancelled within 48 hours of placing them, provided they haven't shipped yet.

For full details, see our Return Policy.